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Frequently Asked Questions

Frequently Asked Questions

Leasing Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $20 per person 18 and older occupying the apartment. A $200 holding deposit will also be required to apply in addition to the application fee. You may pay these online by credit card (a small fee will apply), or with a cashier’s check or money order. All application fees are non-refundable; however, the holding deposit is refundable for up to 72 hours after approval.

Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

Residents are responsible for all utilities. This includes: Water, Sewer, Trash, Gas and Electric.

Security deposits will vary depending on qualifying criteria.  Deposits start at $700 and can go up to two (2) months' rent.

Rent is always due on the first and a $100 late fee is assessed on the 5th and 10th of every month (even Sundays and holidays).

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

Harbor Pointe is pet-friendly!  Breed restrictions and weight limits apply, please contact the office.

Resident Questions

Yes, contact the office as soon as you aware of any event altering your lease term. Our manager will be more than happy to assist you and explain options.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 5 days, they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Yes, Spectrum and AT&T are our community cable and internet providers.

We have picnic areas around the lake on property that are grill friendly! Grills of any kind are not permitted on balconies or patios.

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours lock outs will require you to call a locksmith at your own expense.

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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Our team is always ready to answer your questions.